Accessibility for Ontarians with Disability Act (AODA)
The Accessibility for Ontarians with Disabilities Act requires all organizations to become compliant with the new legislation by January 1, 2012.
The AODA Customer Service Standard is much more than providing adequate facility features such as automatic doors and ramps. It is about understanding the different needs that persons with disabilities may have and interacting with them in a way that will help them the most.
- Identify company obligations under the AODA including the Customer Service Standard and future standards
- Review the benefits of compliance and liability for non-compliance
- Understand and discuss:
- Examine best practices in implementing AODA in your organization
Who should attend:
Every person in the organization